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Showing 53–56 of 74 results

Taking Customer Service from Good to Great

This report was prepared for the American Seniors Housing Association by Laurie Kennedy of Market Infomatrix, and is based on longitudinal focus group research with 22 adult children whose parents reside in assisted living and dementia care settings. The report provides crucial insights for senior living operators on a host of topics including: the impetus … read more

ASHA Members login to download a free copy of Taking Customer Service from Good to Great: A panel of experienced adult children offers fresh insights on how to strengthen customer satisfaction and increase referrals.

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For ASHA MEMBERS Only.

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The Entrepreneurial Spirit of Seniors Housing: Thoughts, Stories and Lessons on Leadership Edition 1

This new 56-page publication was authored by Stephen M. Monroe and jointly produced by The SeniorCare Investor and the American Seniors Housing Association. The book features extraordinary insights on leadership and business from five seniors housing industry leaders, including William E. Colson of Holiday Retirement Corporation, Paul J. Klaassen of Sunrise Senior Living, W. E. … read more

Price: $ 125.00

Member Price: $ 85.00

Unlocking the Mystery Behind Very Satisfied Independent Living Customers: Make The Feel at Home

The American Seniors Housing Association is making available a limited number of copies of a truly landmark report that summarizes findings from a survey of close to 7,000 seniors residing in rental independent living communities located in 11 major U.S. cities. Conducted by longtime ASHA research partner, ProMatura Group, this study focuses on understanding independent … read more

ASHA Members login for a complimentary copy of all of the Association’s publications, including a free copy of Unlocking the Mystery Behind Very Satisfied IL Customers: Make them Feel at Home.

Learn more about the benefits of ASHA Membership.

Price: $ 275.00

Member Price: $ 200.00

Prospective Independent Living Customers – Key Study of Prospects and Hold Outs

This report, prepared for ASHA by Dr. Margaret Wylde of ProMatura Group, discusses the likelihood individuals aged 70+ will move to an independent living community and their demographic, psychographic, health, financial, current residence, and lifestyle characteristics; as well as the influencers and drivers that will impact their decision to move to an independent living community. … read more

ASHA Members login to receive a complimentary copy of all of the Association’s publications, including a free copy of Prospective Independent Living Customers.

Learn more about the benefits of ASHA Membership.

For ASHA MEMBERS Only.

You must be logged in to add this to your cart.

Not a member? Learn more about becoming a member .

Showing 53–56 of 74 results